Business Enabling Services

Katherine Jones

Katherine Jones PSM
Deputy Secretary

Business Enabling Services (BES) works with the Secretary, Executive Board and other business groups within the department to enhance, promote and sustain Finance's role as a trusted and professional adviser to the government.

BES also provides current parliamentarians and their staff (approximately 1,850), and former Senators and Members, with a range of facilities and services.

Deputy Secretary: Katherine Jones 


Ministerial and Parliamentary Services (M&PS)

First Assistant Secretary: David De Silva
Phone: (02) 6215 3978

M&PS provides parliamentarians, their staff, and others as required by the Australian Government with a range of facilities and services to assist them in undertaking their duties.

These services include:

  • Providing advice and support to clients and stakeholders.
  • Paying accounts relating to work expenses, allowances and entitlements.
  • Managing and maintaining the Members of Parliament (Staff) Act 1984 (MOP(S) Act) employment framework.
  • Providing client and event transport (car-with-driver) and associated ground transport services to eligible recipients.
  • Managing Commonwealth Parliament Offices and the ministerial wing of Parliament House.
  • Managing the Australian Political Exchange Program and the Australian Political Parties for Democracy Program.
  • Providing property and office facilities management.

Policy, People and Programs

Assistant Secretary: Dana Sutton
Phone: (02) 6215 3901

Policy, People and Programs (PPP) Branch is responsible for policy development and advice in relation to parliamentarians' work expenses and the MOP(S) Act employment framework.  In addition, PPP provides payroll and associated services to over 2000 MOP(S) Act employees throughout Australia and manages the IT support systems (Chris21) to deliver these services. 

The Branch provides advice to the Special Minister of State (SMOS) and other stakeholders on policy matters relating to various pieces of legislation administered by the Department.  It also liaises with the Remuneration Tribunal Secretariat in the Australian Public Service Commission in relation to the development of, and changes to, determinations affecting work expenses of parliamentarians.

The Branch is responsible for developing and delivering their employment framework, in consultation with other relevant agencies and employees themselves. The Branch administers other Human Resource services for this workforce including payroll services, a professional development program and the Workplace Health and Safety response within parliamentarians’ workplaces.

The Branch also provides secretariat support for the Australian Political Exchange Council, which provides an international exchange program for young political leaders.

COMCAR and M&PS Business Services

Assistant Secretary: Brent Heaver
Phone: (02) 6215 2550

COMCAR provides high quality, secure and confidential car-with-driver and other ground transport services to the Governor-General, Prime Minister, parliamentarians, members of the Federal Judiciary and other office holders.

COMCAR also provides ground transport and associated support services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government and other foreign dignitaries. COMCAR frequently delivers services during major international events, such as the ASEAN Special Summit, Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM) and other Ministerial forums hosted in Australia.

COMCAR has a national presence, with drivers located in each state and territory.  COMCAR can provide or arrange transport and associated services in all metropolitan and country areas. Reservations for COMCAR services can be made 24 hours a day, 7 days a week.

In addition, M&PS Business Services is responsible for: 

  • Contract management and procurement of third party service providers that deliver services to clients.
  • Providing a range of claims processing and support services for parliamentarians and their employees.
  • Management of IT support systems for delivering services to clients.

Advice and Support

Assistant Secretary: Lauren Barons
Phone: (02) 6215 3403

Advice and Support Branch (ASB) provides the communication link between M&PS and its clients, including current and former parliamentarians and their employees.

The Branch's key responsibilities include:

  • Providing advice to our portfolio Ministers, particularly the Special Minister of State, regarding parliamentarians’ access to work expenses.
  • Advising parliamentarians and their employees on work expenses and employment issues.
  • Managing the M&PS website and information updates.
  • Providing electorate-based facilities and services to parliamentarians, including office accommodation, equipment and vehicles.
  • Managing the provision of services in the Ministerial Wing of Parliament House and the Commonwealth Parliament Offices in State/Territory capital cities.
  • Managing the provision of property services to parliamentarians.

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Corporate Services

First Assistant Secretary: Iain Scott
Phone: (02) 6215 2366

The Corporate Services supports the achievement of Finance’s outcomes by providing strategic advice to the Secretary and Executive Board on corporate governance and departmental administration. The division provides services to the department including portfolio coordination, parliamentary liaison, human resource services, financial information and support, in-house legal services, learning and development, communications, facilities management, public affairs support, and knowledge management. The division also provides home department support to Finance’s portfolio ministers.

Legal and Assurance

Assistant Secretary (A/g): Georgia Weichert
Phone: (02) 6215 3146

Legal and Assurance Branch provides the Department of Finance with audit, risk, internal financial governance, and in-house legal advice and assistance including on:

  • commercial and public law matters
  • assistance in the management of litigation
  • drafting commercial and other instruments
  • co-ordination of FOI, privacy and lodging Finance Legislative Instruments for registration on the Federal Register of Legislation.

The Legal and Assurance Branch is also responsible for:

  • supporting the Audit Committee including the provision of internal audit services
  • liaison with the ANAO as the department’s external auditors
  • implementing the Enterprise Risk Management Framework
  • implementing the Fraud Control Framework including fraud and corruption
  • internal financial governance including PGPA compliance, maintaining the Accountable Authority Instructions and internal financial delegations.

Human Resources

Assistant Secretary: Cassie Alexander
Phone: (02) 6215 3937

HR Assist
Phone: (02) 6215 3937

Human Resources delivers a range of human resource services to the department including:

  • recruitment and payroll services
  • advice and support on employee relations and conditions
  • work health and safety services
  • assisting the department to imbed its strategic goals through workforce planning, staff surveys and targeted recruitment programs (including the Graduate program
  • advice and support on HR policy and programs
  • management and provision of learning and development opportunities.

For more information, feel free to contact the friendly staff at the HR Assist.

Chief Financial Officer

Assistant Secretary, Chief Financial Officer: Grant Stevens 
Phone: (02) 6215 3825

Chief Financial Officer (CFO) contributes towards the outcomes of the Department by providing reliable and timely financial information that supports decision making and drives efficiency and continual improvement in organisational performance. 

The key products and services of CFO are as follows:

  • Financial Accounting and Reporting, covering: annual financial statements, external audit coordination, general ledger management, accounting policy, taxation, payroll and asset accounting.
  • Budgeting and Treasury, covering: external and internal budgeting (including capital planning and departmental forecasting), coordination and review of new policy proposals and investment initiatives, portfolio agency monitoring, internal budget system administration, banking, cash flow and appropriation management.
  • Client Facing Services, covering: financial analysis  and advice to business areas, preparation of Divisional/Group costings, budgets and forecasts, production of monthly and ad hoc financial management reports, and coordination of ad hoc financial planniing and business case requirements across business areas. 
  • Financial Operations, covering: accounts processing, Cabcharge and credit card management.

Facilities Management

Assistant Secretary: Dean Edwards 
Phone: (02) 6215 2250

Facilities Management delivers a range of workplace services to the department including:

  • Property and facilities management
  • Office services
  • Protective security management
  • Information and records management

Corporate Engagement

Assistant Secretary: Carolyn Driessen
Phone: (02) 6215 3544

The Corporate Engagement team provides advice and support to the department on a range of activities including strategic communications, media management, graphic design, web design and management and corporate events.

Parliamentary and Coordination

Assistant Secretary: Carolyn Driessen
Phone: (02) 6215 3544

Parliamentary and Coordination provides an integral link to the Parliament and our Portfolio Ministers. We deliver advice and support to enable our ministers, the department and portfolio agencies to fulfil their responsibilities to the Parliament.

In performing this role, Parliamentary and Coordination is responsible for a range of activities including delivery of the following services:

  • Managing the Parliamentary Workflow System (PWS)
  • Senate Estimates co-ordination
  • Parliamentary liaison
  • Cabinet liaison
  • Home department support for our ministers.

Parliamentary and Coordination also provides a central coordinating role for Finance and other agencies in the Portfolio.

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Finance Transformation

Assistant Secretary A/g: Emma Funnell
Phone: (02) 6215 2380

Finance Transformation work in partnership with Corporate Services to implement and refine the department’s new operating model and to modernise the department’s tools and systems, with a view to maximising efficiency and the value provided to the government of the day.

This includes:

  • monitoring and evaluating the success of the transformation program
  • refining the new operating model through the application of better practice and lessons learned
  • driving positive cultural change—designing and delivering approaches to embed desired behaviours across the organisation
  • improving how we collaborate and interact with our external stakeholders, building productive relationships and our reputation by adding value to the business of government

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Information and Communications Technology Division

Chief Information Officer and First Assistant Secretary: John Sheridan
Phone: (02) 6215 1501

Information and Communications Technology Division (ICTD) delivers information services, IT and business services to the department and ‘whole of government’. ICTD supports the Chief Information Officer and Chief Information Security Officer functions of IT Security, Architecture, Service and Programme Delivery, as well as Online, Technical and Government Network Services.

Information and Communications Technology Division is responsible for:

  • Delivering ICT Projects and Service Support, to the Department as well as supporting the Parliamentary Workflow System (PWS)
  • Delivering a range of cost effective and innovative ‘whole of government’ online services and information products
  • Delivering secure telecommunications to ‘whole of government’, and
  • Ensuring a consistent and strategic approach to the delivery and use of technology across the Department, that delivers value to the Department and ‘whole of government’.

Government Network Services

About the Branch

Government Network Services (GNSB) develops and supports the secure telecommunications needs of Australian governments including the design, deployment and maintenance of ICT infrastructure to support the Ministry, the ICON fibre optic network and other whole of government initiatives.  The Branch also manages and operates the server and network infrastructure that hosts the core services and line of business applications that fulfil the department’s output objectives.

The branch is responsible for providing and managing:

  1. the Ministerial Communications Network (MCN) which provides secure telecommunication services to all Ministers, Parliamentary Offices, and Agency Heads, in Parliament House and throughout Australia;the National TelePresence System (NTS) which provides secure video conferencing facilities at Australian Government offices, Parliament House and the offices of Premiers and Chief Ministers in every state and territory;
  2. the Intra-government Communications Network (ICON), an optical fibre network that links Commonwealth offices throughout Canberra;
  3. secure Wide Area Network (WAN) communications services for Australian Government departments with interstate communications requirements;
  4. GovLINK, a secure inter-agency communication service that encrypts all nominated traffic, classified up to the PROTECTED level, between agency internet gateways; and
  5. communications support to whole of government functions such as CHOGM, APEC, G20 and Continuity of Government initiatives.

Online Services

Assistant Secretary: Sharyn Clarkson
Phone: (02) 6215 3339

Online Services delivers a range of 'whole of government' digital services and platforms to address the needs of entities.

Online Services is responsible for:

  • govCMS external link
  • govdex external link
  • external linkprovides information about government structures, organisations and key people in a single place, making it easier to find and update information.

Technical Services

Assistant Secretary: Helen Thomsett
Phone: (02) 6215 1817

The Technical Services Branch provides support services to the department, delivers a programme of work, and maintains and supports core departmental applications and solutions.

Technical Services Branch is responsible for:

  • Delivery of ICT projects and technology solutions for business
  • Providing a high standard of support to clients through the Service Centre
  • Maintaining and supporting the Parliamentary Workflow Solution (PWS)
  • Providing business analysis and testing services
  • Maintaining and enhancing core Departmental and business specific applications.

Office of the Chief Information Officer

Director: Patrick Roberts
Phone: (02) 6215 1792

Reporting directly to the CIO, the office of the CIO (OCIO) works across ICTD to ensure a consistent and strategic approach is used in the delivery and use of technology across the department; and that through efficiency and transparency, technology delivers value to the department.

The core capabilities of the OCIO are Strategy, Architectural Governance, ICT Security and Service Delivery processes.

CBMS Support

Assistant Secretary (A/g): Cathryn Martin
Phone: (02) 6215 1486

The Central Budget Management System (CBMS) is the core ICT system which:

  • manages the flow of financial information between Finance, the Treasury and other Commonwealth entities
  • facilitates cash and appropriation management
  • enables the preparation of budget documentation and delivery of financial reporting for the Australian Government.

The branch is responsible for the administration and operations of the CBMS with the objective of maintaining the system in a safe and reliable functioning condition that is capable of meeting its operational requirements.

Meeting the objective involves: 

  • Incident and Service Request resolution
  • Access management
  • Training
  • Maintenance of the Reference Data Set (Master data)
  • Stakeholder engagement
  • Contract and vendor management
  • Business Continuity and Disaster Recovery

CBMS is a multi-vendor environment and its operability is supported by:

  • DXC Technology for application management
  • SAP Australia Pty Ltd for software support and maintenance
  • Hitachi Vantara for infrastructure management
  • IT Environment branch within ICTD for network management




Redevelopment Project

The Central Budget Management System Redevelopment Project (CBMS-R) was to:

  • address pressures on the system
  • improve access to information
  • assist responsiveness to policy analysis.

The project commenced in October 2011 and experienced delay due to the complexity of the business, Budget cycle and consolidated financial statement requirements. A review conducted from August 2014 to March 2015 provided recommendations that saw the project recommence in April 2015. The system became operational in July 2017 and the functional rollout successfully concluded in January 2018.

Project closure activity is being undertaken and will be completed by 30 June 2018.

Change and Release Management

The objective of change and release management is to add further functionality, and make beneficial changes, while maintaining the integrity of the system. Change Management is responsible for planning, managing and implementing releases.

To achieve the objective CBMS Change and Release Management will:

  • prioritise and agree changes to be included in each release
  • resolve design issues relating to the CBMS
  • collaborate on design and solution related risks and issues
  • consult with the business areas and other stakeholders
  • manage the development and testing of items included in a release
  • verify the efficient, effective and ethical use of Commonwealth resources when investing in change.



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Service Delivery Office

Head, Service Delivery Office: Lucelle Veneros
Phone: (02) 6215 3222

Deputy Head, Service Delivery Office: Amy Phillips (A/g)
Phone: (02) 02 6215 3018

Assistant Secretary, Service Design and Optimisation: Stewart Munro
Phone: (02) 6215 1554

The Service Delivery Office (SDO) was established as a part of a Machinery of Government (MoG) change in December 2016 and provides corporate transactional services to other Australian Government agencies.

The SDO is one of six hubs under the Shared and Common Services (SCS) Program which is an Australian Public Service (APS) wide initiative focusing on the provision of common services across agencies through the development of centres of excellence (hubs). 

The program is part of the government’s vision for a smaller, smarter and more productive and sustainable public sector, which is transforming the way the public service operates by reforming traditional operating models.

The SDO currently offers the following core services to its clients:

Human resource (HR) services comprising business services that support a broad range of management and administration of human resource data as well as the management of pay and conditions. These services are largely transactional in nature, and grouped under the following level two services:

  • pay and conditions
  • payroll administration.

Financial services comprising business services that support clients in a broad range of accounting and reporting functionalities. These services are largely transactional in nature, and grouped under the following services:

  • accounts payable (AP)
  • accounts receivable (AR)
  • credit card (CC) management
  • travel
  • general ledger management is provided as a self-service function through the ERP system. 

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Last updated: 21 October 2019