Information for entity staff – act of grace requests

Entity staff should note that the act of grace mechanism and the CDDA Scheme have different considerations.
The act of grace mechanism is not used to review matters declined under the CDDA Scheme.
Please refer to policy guidance regarding the CDDA Scheme.

Entity staff can direct members of the public to information provided by the Department of Finance to potential applicants, including application forms.

Detailed guidance and advice to entity staff on providing information to the Department of Finance regarding claims made for act of grace payments is available in the following RMG 401.


For any further questions, please contact the Discretionary Payments Section on 1800 227 572 or via email at

Last updated: 03 January 2019